AI QA tools check if your bot sounds right. PrimoQA checks if it was right - verifying against actual data, policies, and context.
Conversations
12,847
Pass Rate
87.3%
Bot Resolved
78.4%
Reviewed
2,341
AI bots resolve tickets, but you have no idea if the answers are correct or helpful.
You can't review every conversation. Important issues slip through the cracks.
Bad AI responses frustrate customers before you even know there's a problem.
Connect your support platform and start evaluating in minutes.
Link your Intercom in two clicks. We automatically sync your AI-handled conversations.
Our resolution agent evaluates every conversation - checking handling quality, outcome, and attribution with field-aware context.
See exactly what's working: resolution rates, handling quality, and where your bot fails. Data-driven improvement.
Built for QA teams who take customer experience seriously.
A single intelligent agent evaluates every conversation across 4 dimensions: handling quality, outcome, attribution, and verdict. Powered by Claude.
Dimensions
4
Avg Eval Time
1.2s
One-click connection to your support stack.
Add your company policies and rules. The agent evaluates every conversation against them automatically.
Track pass rates, identify patterns in failures, and monitor improvements over time. Know exactly where your AI needs work.
Your data stays safe with SOC 2 compliance and EU hosting.
Conversations evaluated
Agent agreement rate
Less manual QA work
Evaluation time
Get full access during our early access period.
Full access for early adopters
PrimoQA's resolution agent uses Claude to analyze each conversation across 4 dimensions: handling quality, outcome assessment, attribution, and verdict. It auto-discovers fields from your support platform to verify if the bot actually resolved the issue correctly - not just if it sounded right.
We currently support Intercom, with more integrations coming soon. Our connector automatically syncs your AI-handled conversations and discovers relevant fields for context-aware evaluation.
The resolution agent typically achieves 90-95% agreement with human reviewers. Our human review feature lets you review samples and track agreement rates, precision, recall, and F1 scores over time.
Yes. We're hosted in EU (Frankfurt) for GDPR compliance, use encryption at rest and in transit, and are working toward SOC 2 certification. Your conversation data is never used to train AI models.
Most teams are up and running in under 10 minutes. Connect Intercom with OAuth, sync conversations, and the agent evaluates automatically. No configuration required for basic evaluation.